Terms and conditions
In case of any concerns, please send us photographs of the items to ascertain the reason for return which can be initiated from “My Account” section. Once the return is accepted for refund, you would be contacted by our Customer Care team for product collection. You will need to retain the item with all its seals and trappings (boxes, bags, tags, stickers etc.) intact along with the Original Invoice. You can retain a copy of the Invoice for reference and future correspondence. For any further clarifications do get in touch with our friendly customer care folks.

We accept cancellation of confirmed orders till the end of next day, provided it is not been shipped. This cancellation will incur a deduction of Payment Gateway processing and service fee of 1.5% on the paid value for the transaction.

Replacement Guarantee
In such circumstances, we would request you to send us an email at info@giftweb.in with a detail of the product that is short, or an image of a product that is defective/damaged.